Confidentiality & Medical Records
The practice complies with GDPR and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Below is the practice Information Governance Policy
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.
Access to Records
In accordance with the GDPR regulations and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Comments and Suggestions
We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Some guidelines for patients
- Please treat your doctor and their staff as you would expect to be treated by them: with politeness and respect.
- Please cancel appointments that you cannot attend or no longer need: somebody else is always waiting.
- Please do not expect a prescription every time you visit the surgery: good advice may be the best treatment.
- You can find basic information from a variety of sources such as your local pharmacist, NHS Direct, or your Dentist if you have a dental problem. Remember to request your repeat prescriptions in good time in order to avoid delays.
- Please remember that doctors cannot solve all your problems and that some illnesses cannot be cured, but we can provide support or advice to help you cope. We will always do our best to find out how best we can be of help to you, or help you find the most appropriate way to get help.