Noticeboard

ONLINE SERVICES

There are many benefits to you as a patient registering for Online Services. Once you have registered you can book routine GP Appointments and order authorised Repeat Medications. If you also register for the Electronic Prescription Service you can have your prescriptions sent straight to a nominated pharmacy of your choice.

You can access Online Services 24 hours a day, 7 days a week, at home or abroad using any digital device that can access the internet.

It will reduce your visits and telephone calls to the Practice
You can give proxy access to an authorised person to manage your routine GP appointments and authorised repeat prescription ordering
You will be able to check which medication you should be taking and when
You will be able to access information on how to take medication safely through links to trusted websites
This saves both you and the practice time and money. Its easy to use and eliminates the need to visit the surgery or pay for a telephone calls

Friends & Family Test

iWantGreatCare

From 1st December 2014 all surgeries are required to provide patients with a way of leaving feedback about the services we provide - good or bad. This gives us the opportunity to review and reflect to see if we need improve things.

We have chosen to use the iWantGreatCare website to help us provide this service to you. You will be able to leave this feedback in two ways at present: via the website below or you may be given a slip to complete when you visit the surgery.

You can leave feedback on the Surgery or on the GPs working at the Practice. The feedback form (which you will be able to access directly from our website) will ask everyone who posts feedback a core set of questions:

How likely are you to recommend this surgery to your friends and family if they needed similar care or treatment
Were you involved enough in decisions made about your care and treatment
Was the surgery clean
Were the receptionists helpful
Is it easy to get an appointment (either by telephone and/or at the surgery)
What was good about your care and what would be improved?
LINK to iWantGreatCare website.

We will be reviewing any feedback posted on a regular basis. We will also shared this feedback in the surgery by posting regular reports on our noticeboard in the waiting room. We will be able to respond to any feedback to comments left by patients and this will be viewed alongside the patient feedback on our profile page. Please note that any responses undergo a moderation process before being published.

You will be able to see other anonymised reviews that have been posted by other patients and be able to leave your own.

You can also complete a Friends & Family slip at both Thorpe and Sprowston Surgeries and post them in the Friends and Family box by Reception.