Making Healthcare Information Accessible
The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and care services.
The Standard tells organisations how they should make sure that patients and service users, and their carers and parents can access and understand the information they are given. This includes making sure that people get information in accessible formats, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.
We would like to get better at communication with our patients. We would like to make sure you can read and understand the information we send you. If you find it hard to read any letters we send your or if you need someone to support you at appointments, please let us know. For example -
We would like to know if you:
- would like information in braille
- would like information in larger print
- would like information easy read
We would like to know if you:
- need the services of a British Sign Language Interpreter/deaf blind interpreter
- need the services of a patient advocate
We would like to know if we can support you to lipread, use a hearing aid or communication tool such as a hearing loop.
Please let reception know of any accessibility needs that you may have or complete this on your new patient medical form that that your medical records can reflect your needs. If you needs change please keep us updated so that your records can be updated.
WEBSITE ACCESSIBILITY INFORMATION
If you need assistance in changing the style, size, font colour or background colour of a website to make it easier for you to use you may wish to access the following guides:
Customise settings in -
Internet Explorer: https://www.microsoft.com/en-us/accessibility
If you have:
- problems seeing the screen
- find it difficult to use a mouse of keyboard
- need help with language or reading websites
you can find additional help on the BBC Website - My Web My Way - which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user. See the link below.
Accessible Information Standards with Easy Read Leaflets
Accessible Information Standard
All organisations providing NHS or publicly funded adult social care are legally required to fully implement and conform to the NHS England Accessible Information Standard.
This means practices must ensure that patients who have a disability, impairment or sensory loss are able to receive information that they can access and understand.
More information on the NHS England Accessible Information Standard by clicking the link below
NHS England Accessible Information
As part of are commitment to providing patients with accessible information the following leaflets are available to download in an Easy Read Format.
A selection of Easy Read leaflets will be patient information.