WHAT TO DO WHEN WE ARE CLOSED
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
URGENT MEDICAL ASSISTANCE - NON 999
If you require urgent medical assistance which cannot wait until the surgery re-opens please call the surgery number Tel. No. 01603 778277 and you will be directed to the correct number to ring on the day.
NON URGENT MEDICAL ASSISTANCE - NHS 111
If you require non-emergency medical advice outside of the East Norwich Medical Partnerships opening hours, please call 111.
WALK IN CENTRE NORWICH open 7am-9pm for all patients
If you need to see a Nurse or Doctor non urgently whilst we are closed you may choose to attend the Walk in Centre at Rouen House, Rouen Road, Norwich, NR1 1RB.
Norwich Practices Health Centre is operated by Norwich Practices Ltd under a contract with NHS England to provide NHS services. Norwich Practices Ltd is owned and operated by doctors from local GP practices. The company was set up because those local GPs felt they could provide more and better services to patients if they worked together. The Walk in Centre absorbs capacity when practices are closed and when practices have reached capacity.
Location & Parking at the Walk in Centre
The nearest car park is Rouen Road car park which is 50 yards away. From Golden Bull Street / Cattle Market Street turn into Rouen Road follow the road 200 yards and then turn right into the Car Park. There is also meter parking close by along Rouen Road and Ber Street. Rouen Road car park has 4 disabled spaces and blue badge concession (buy 1hr and get another 1hr free).
NHS 111 OUT OF HOURS SERVICE - MORE INFORMATION
NHS 111 is a new, free, NHS service to help people access urgent local health services when they need them. Calls to NHS 111 from landlines and mobiles are free.
NHS 111 is for patients who:
- Need medical help fast but it's not a 999 emergency
- Think they may need to go to A&E or need another NHS urgent care service
- Do not know who to call or do not have a GP
- Need health information or reassurance about what to do next
For less urgent problems patients should contact the practice during its opening hours or contact a local pharmacist in the usual way.
NHS 111 & the Out of Hours Service is not for:
- Ordering repeat prescriptions at the weekend
- Routine calls
- Getting test results
- Booking appointments
The Out of Hours service may not have access to our medical database.
REPEAT MEDICATIONS OUT OF HOURS
Please remember to order your repeat prescription in plenty of time. As of August 2013 anyone who rings NHS 111 directly for routine repeat medications will be referred to a community pharmacy. The Pharmacy may be able to offer an "emergency supply" and you will have to pay (even if you currently receive free prescriptions.
People with communication difficulties or impaired hearing can use NHS 111 via a textphone by calling 18001 NHS 111. Calls are directed to the TextDirect system. A Typetalk relay assistant will join the call and will speak the user's typed converation to the NHS11 health advisor and will also type back the advisor's converation so this can be read on the call's textphone display/computer.
NHS 111 uses a translation service called Language Line for people who do not speak English. Callers who do not speak English should state the language they want to conduct the converation in to use the interpreting service.
MORE INFORMATION ABOUT NHS 111
For more information visit www.nhs.uk/NHS111
Leaflets explaining how NHS 111 are available in a number of different languages via www.nhs.uk/NHS111
For information on NHS 111 please click on the links below:
NHS 111 Patient Information Leaflet
NHS 111 Easy Read Information Leaflet
CALL 999 IN A LIFE THREATENING EMERGENCY. SHORTNESS OF BREATH & CHEST PAINS ARE AN EMERGENCY
Thinking of going to A&E? Please see below:
A&E Myth Busters
A&E (Accident and Emergency) hospital departments should only be used in a critical or life-threatening situation. There are a lot of myths about access to A&E and we have tried to highlight the most common ones below.
"Is A&E always the best place for treatment?"
If you have been suffering from a medical problem for more than 48 hours and your illness is not serious or life-threatening, it is better to seek advice from your GP, calling NHS 111 or visiting your local pharmacist.
A&E should only be used for serious/critical illness, if you are badly injured or have life-threatening conditions - such as;
- Heavy blood loss
- Suspected broken bones
- A deep wound such as a stab wound
- A suspected heart attack
- Difficulty breathing
- Severe burns
- Severe allergic reaction
"You get seen faster at A&E"
Emergencies get seen quickly at A&E. People who attend with illnesses or injuries that are not serious will be seen after more urgent cases have been dealt with.
"Calling 999 for an ambulance gets you to the top of the A&E queue"
You will be assessed and triaged the same way as anyone else. Patients are seen based on medical need, not who gets to the hospital first.
"A&E doctors are more expert at dealing with medical problems than your GP"
Your GP is an expert in general medicine. A&E doctors are specialists in accidents and emergencies.
"You get your prescriptions free at A&E"
If you are not eligible for free prescriptions, you will be charged by the hospital pharmacy if you attend A&E during office hours and need medication. At night and weekends, you will not be charged on the spot but the bill will be sent to you for payment.
"If you go to A&E you get all your tests and treatments sorted in one go"
The doctors working in A&E have expertise with injuries and emergency medical conditions, but they don't always have the specialist experience of your own doctor in the management of general practice conditions.
"All injuries require x-rays so I may as well go straight to A&E"
Not all injuries require an x-ray. Doctors and nurses in general practice have expertise in dealing with and examining minor injuries. During your GP Surgery's opening hours, it is advisable you go there first, as they may be able to deal with your injury without you needing to attend A&E.
MEDICAL AMBULATORY EMERGENCY CARE CENTRE
If you attend the A&E Department at the Norfolk and Norwich Hospital you may be sent to the Medical Ambulatory Emergency Care Centre