East Norwich Medical Partnership - The doctors, nurses and other staff at our practice

Noticeboard

ONLINE SERVICES

There are many benefits to you as a patient registering for Online Services. Once you have registered you can book routine GP Appointments and order authorised Repeat Medications. If you also register for the Electronic Prescription Service you can have your prescriptions sent straight to a nominated pharmacy of your choice.

You can access Online Services 24 hours a day, 7 days a week, at home or abroad using any digital device that can access the internet.

It will reduce your visits and telephone calls to the Practice
You can give proxy access to an authorised person to manage your routine GP appointments and authorised repeat prescription ordering
You will be able to check which medication you should be taking and when
You will be able to access information on how to take medication safely through links to trusted websites
This saves both you and the practice time and money. Its easy to use and eliminates the need to visit the surgery or pay for a telephone calls

Doctors

Dr Hayder Abdelmutti (m)

MBBS Uni. Khartoum, Sudan 1982, MRCOG.

Special Interests: Gynaecology and Obstetrics, Mental Health, Asthma and COPD

GMC Number: 4114156

Dr Himan Amarawickrama (m)

MBBS (2003), MRCS (2006), DRCOG (2008), MRCGP (2009).

Special Interests: Teaching Medical Students

GMC No: 6067044

Dr Gordon Bastable (m)

MBBS – London 1987 DCH DRCOG MRCGP T(GP).

Special Interests: Asthma, Diabetes

GMC No: 3253935

Dr Andrew Few (m)

MB BS – London 1993 DFFP T(GP).

Special Interests: Psychiatry, Accident & Emergency Medicine, Minor Surgery & Joint Injections

GMC No: 3682638

Dr Gil Rattner (m)

BSc St. Andrew’s 1983 MBChB Glasgow 1987 ATLS 1999.

Special interests: Diabetes, ENT

GMC No: 3195396

Dr Sabine Scherzinger (f)

BPharm, MSc Pharm, MB ChB University of Capetown, S. Africa 1992 DRCOG DFFP.

Special Interests: Diabetes, Family Planning, Care of the Elderly, Hypertension

GMC: 3645987

Dr Punitha Singh (f)

MBBS -1995- Chennai, India, DLO, DNB, MRCGP, DFFP

Special Interests: ENT, Family Planning (including IUS/ IUD and Implant fittings and removals), Joint Injections

GMC No: 6037543

Nurse Practitioners

Mrs Sharleen Blundell (f)

Mrs Helen Pidegeon (f)

Nurses

Mrs Erica Clarke (f)

PRACTICE NURSES

We currently have a team of 4 Practice Nurses:

Erica Clarke: Practice Nurse with specialism in Diabetes

Lesley Parsons: Practice Nurse but is in training to specialise in Diabetes

Hayley Clarke: Practice Nurse but is in training to specialise in Diabetes

Lisa Tighe: Practice Nurses with specialisms in Asthma and COPD

We will shortly be joined by another Treatment Room nurse.

Our Nurses work between both sites and help to support our patients with provision of treatment room services together with the management and monitoring of some long term conditions.

If you have asthma, COPD, Diabetes, Hypertension, Heart Disease you may receive invitations from us to attend for your review of those conditions with the Practice Nurses.

See the Clinics and Services tab for more information on the services that our Practice Nursing Team provides for our patients.

Mrs Hayley Cooper (f)

Mrs Lesley Parsons (f)

Mrs Lisa Tighe (f)

Healthcare Assistants

HEALTHCARE ASSISTANTS

We have a team of 4 Healthcare Assistants who help support our Practice Nursing Team and work across both sites:

Karen Hicks HCA

Julie Middleton HCA

Helen Smith HCA

We will shortly be joined by Sharon Brooks who is an experienced HCA.

Please see the Clinics and Services tab which will provide more information about the services that our HCAs provide.

Mrs Karen Hicks (f)

Mrs Julie Middleton (f)

Mrs Helen Smith (f)

Practice Management

PRACTICE MANAGEMENT TEAM

Practice Manager

Our Practice Manager Lisa Vandepeer BA Hons has worked as a Practice Manager in many practices over her long career in the NHS in Kent and now in Norfolk.

Lisa has responsibility for the day to day management and running of the Partnership and is fully accountable to the GPs.

Lisa also does ah hoc project work with OneNorwich the GP Alliance which represents 21 practices across Norwich.

Staff Manager

We currently have 36 employed staff at East Norwich Medical Partnership. All of these staff are managed by our Staff Manager Tracy Hickford. If you have any concerns about our staff please speak to Tracy. Tracy is based at Sprowston Primary Care Centre.

IT Manager

Lisa Helliwell is our IT Manager and keeps our clinical system, SystmOne, up and running and deals with our day to day IT issues.

Office Managers

We have 2 Office Managers:

Lorraine Snelling is the Office Manager based at Sprowston Primary Care Centre and manages the day to day running of the Reception Team at Sprowston.

Neil Bezant is the Office Manager based at Thorpe Health Centre and manages the day to day running of the Reception Team at Thorpe Health Centre and coordinates our clinical rotas.

Mrs Lisa Vandepeer (f)

Mrs Tracy Hickford (f)

Administration

ADMINISTRATION TEAM

Workflow Team

We have a team of administrators who deal with the large volumes of post that arrives in the practice daily via the post and also electronically. All of this must be processed, scanned and coded onto our clinical system and then passed to the GP's.

The administrators also deal with patient recalls and reviews and also the administration relating to pathology and radiology results

Repeat Prescribing Team

Our Prescribing Team deal with all of our large number of requests for repeat medication. This team processes both manual and Online Requests for authorised repeat prescriptions and also processes prescriptions via EPS so that these can be sent to the nominated pharmacy of your choice. You can request that your nominated pharmacy be changed at any time. If you have a prescribing query select the Prescription Team option on our telephone menu.

For more information on our repeat prescribing service please see the Prescriptions Tab.

Secretaries

We have 2 practice secretaries who deal with all of our clinical referrals. If you have a referral related query please select the Secretary option on our telephone menu.

Reception

RECEPTION TEAM

Your first point of contact with East Norwich Medical Partnership, either by telephone or in person, will be with our Reception Teams. We have two Reception Teams - one based at each site. Each site also has an Office Manager.

Our Receptionists will assist you in making appointments and can offer help and assistance in helping you find the right person to help you with your problem. You may be made aware that you do not need to see a GP i.e. if you are newly pregnant as you can now self refer yourself direct to a midwife.

Our teams of receptionists are not just answering the telephone they are also:

dealing with patients at the desk
processing queries from the clinical team
liaising with other teams within the practice
dealing with a wide of range administrative tasks
dealing with patient queries
dealing with external organisations such hospitals and the ambulance service.

Please do understand that the Reception Team are doing their best and at times can be working under extreme pressure with a high volume of demand. At peak lines we can have up to 8 team members answering the telephones. We have a call attendant system and you may find that you are placed in a queue. Please remember that the receptionists will deal with your telephone call as soon as they can.

Please remember that our Reception Team are carrying out the instructions of the GP's.

If you experience any difficulties with the Reception Team please ask to speak to one of our Office Managers, Neil Bezant at Thorpe Health Centre, Lorraine Snelling at Sprowston Primary Care Centre or our Staff Manager Tracy Hickford who is based a Sprowston Primary Care Centre.

Community Nurses

The district nursing team consisting of staff nurses, enrolled and auxiliary nurses. Their duties include visiting patients who are unable to attend the surgery in their homes, giving practical assistance or offering professional advice. Each patient’s needs are assessed and the care/treatment is planned accordingly. If the district nurses judges that treatment could be more appropriately given at the surgery and it is possible for you to attend the surgery, then the district nurses will advise the doctors or practice nurses on the plan of management.