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There are many benefits to you as a patient registering for Online Services.  Once you have registered you can book routine GP Appointments and order authorised Repeat Medications.  If you also register for the Electronic  Prescription Service you can have your prescriptions sent straight to a nominated pharmacy of your choice. 

You can access Online Services 24 hours a day, 7 days a week, at home or abroad using any digital device that can access the internet.

  • It will reduce your visits and telephone calls to the Practice
  • You can give proxy access to an authorised person to manage your routine GP appointments and authorised repeat prescription ordering
  • You will be able to check which medication you should be taking and when
  • You will be able to access information on how to take medication safely through links to trusted websites
  • This saves both you and the practice time and money.  Its easy to use and eliminates the need to visit the surgery or pay for a telephone calls




For Information on what help and support is available for Carers click on the  links below:





You can also ask for a Carers pack at Reception.  If you look after someone who is registered here and are registered here yourself you can ask for your records to be coded to reflect that you are a Carer.

If you look after someone who is registered here but are not registered here yourself please make sure that we have your details so that we can contact you if appropriate.


If you are caring for someone, it is important that you get a Carer’s Emergency Card to ensure that that person will be safe if you are caught up in an emergency.

How to get a card

Create your Carer’s Emergency Plan online, which is a set of information that includes details about the person you care for, the things you do to help them, and names of emergency contacts.

If you are unable to fill in this online form, telephone Norfolk County Council on Tel. No. 0344 800 8020 (textphone 0344 800 8011).

You will be sent a Carer’s Emergency Card, which you should carry. The card clearly states that you are a carer and that someone is relying on you to keep them safe and well. It also has your Emergency Plan number on it and the emergency helpline number Tel. No. 0344 800 8020.

What happens in an emergency?

You, or someone on your behalf, should ring the emergency helpline number 0344 800 8020 and give the number of your Emergency Plan.

Your named emergency contacts will be contacted to help by the emergency helpline service.

The service will help even if the named contacts cannot be reached, or you do not have any people who can help nearby. Care workers will provide an initial response, to allow enough time to plan what will need to happen next.

What is an emergency?

Examples include:

  • You (or someone close to you) are taken ill or have had an emergency
  • You have had an accident or your car has broken down

  • The emergency services know what to do if they see your Carer’s Emergency Card.


The link below will help provide you with information about respite from your duties as a carer:

Breaks for Carers


There are 2 free local Dementia Cafes:

Thorpe St Andrew

3rd Wednesday of each month


Roxley Hall

66 Yarmouth Road



Hayley Howes 

01603 722756 / 07480 153481


3rd Thursday of the month


Diamond Centre School lane Sprowston Norwich NR5 9AA

Hayley Howes

01603 722756 / 07840153481



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website