From 1st December 2014 all surgeries are required to provide patients with a way of leaving feedback about the services we provide - good or bad. This gives us the opportunity to review and reflect to see if we need improve things.
We have chosen to use the iWantGreatCare website to help us provide this service to you. You will be able to leave this feedback in two ways at present: via the website below or you may be given a slip to complete when you visit the surgery.
You can leave feedback on the Surgery or on the GPs working at the Practice. The feedback form (which you will be able to access directly from our website) will ask everyone who posts feedback a core set of questions:
- How likely are you to recommend this surgery to your friends and family if they needed similar care or treatment
- Were you involved enough in decisions made about your care and treatment
- Was the surgery clean
- Were the receptionists helpful
- Is it easy to get an appointment (either by telephone and/or at the surgery)
- What was good about your care and what would be improved?
- LINK to iWantGreatCare website.
We will be reviewing any feedback posted on a regular basis. We will also shared this feedback in the surgery by posting regular reports on our noticeboard in the waiting room. We will be able to respond to any feedback to comments left by patients and this will be viewed alongside the patient feedback on our profile page. Please note that any responses undergo a moderation process before being published.
You will be able to see other anonymised reviews that have been posted by other patients and be able to leave your own.
You can also complete a Friends & Family slip at both Thorpe and Sprowston Surgeries and post them in the Friends and Family box by Reception.
Please Click below to see the comments left by patients of East Norwich Medical:
ENMP Friends & Family April-June 2019
ENMP Friends & Family Feedback 2018 2019
ENMP Friends and Family Feedback 2015 - 2016