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There are many benefits to you as a patient registering for Online Services.  Once you have registered you can book routine GP Appointments and order authorised Repeat Medications.  If you also register for the Electronic  Prescription Service you can have your prescriptions sent straight to a nominated pharmacy of your choice. 

You can access Online Services 24 hours a day, 7 days a week, at home or abroad using any digital device that can access the internet.

  • It will reduce your visits and telephone calls to the Practice
  • You can give proxy access to an authorised person to manage your routine GP appointments and authorised repeat prescription ordering
  • You will be able to check which medication you should be taking and when
  • You will be able to access information on how to take medication safely through links to trusted websites
  • This saves both you and the practice time and money.  Its easy to use and eliminates the need to visit the surgery or pay for a telephone calls


Online Services Logo

You can now use your SystmOne Online account to book pre-bookable routine GP appointments with us.

To register, simply ask at reception

Please note, you will be asked to provide proof of identity

so please bring PHOTO ID with you.



Current Online Services available at East Norwich Medical Partnership:

  • Appointment Booking
  • Authorise Repeat Prescription Ordering
  • Summary Care Record
  • Access to Detailed Coded Medical Records

To request access to the SystmOne Online Services, you will need to call in at East Norwich Medical Partnership to request a SystmOnline username and password. You cannot register for this service online because the practice needs to verify your identity.  Please consider calling in advance to find out what kind of identification you will need to take with you, e.g. a driving licence.

You can download the forms to register for Online Services below:

Access to Online Services Form

Access to Detail Coded Medical Records Form

For more information on Online Services you can look at the information on the NHS Choices website:


Once you have registered you will be given a SystmOnline username and password. If we hold an email address for you that has been verified as being correct, we will send you an email containing your SystmOnline username and password. If you don't have an email account you will need to attend the surgery to collect a printed copy of your username and password.

Wait an hour before trying to log in to the website. 



Type in your username and password and click Login.

If you have been granted access to other SystmOnline accounts, you will see a list of usernames you can choose to log in as. Click Login As This Person to choose the account you want to use.

You can navigate to all the online services from the Home page. To return to it, click Home in the blue menu bar or click the Back button on any page.


You will initially be given a random password and when you log on for the first time, you will be prompted to change it to something more memorable. Passwords must be eight or more characters long and must contain at least one number and one non-alphanumeric character, e.g. '!' or '?'.

If you need to change your password at any other time:

  1. Click the Change Password link on the Home page.
  2. Type in the current password.
  3. Type in the new password.
  4. Re-type the new password.
  5. Click Submit. You are advised to memorise the new password. Do not write it down or disclose it to anyone else.
  6. Click Back.


If you forget your password, you can reset it yourself, provided we have a verified email address for you. If you do not have a verified email address, you will need to visit us in person and ask for your password to be reset. When you log in with the replacement password, you will be prompted to change it to a password of your own choice.

To reset a forgotten password yourself:

  1. Click the I've forgotten my password link on the Login page.
  2. Type in your username and email address on the Reset Password page.
  3. Click Reset Password. You will receive an email containing a new password.
  4. Use the new password to log in to SystmOnline. You will be prompted to change the password to one of your own choice as soon as you log in. The password must be eight or more characters long and must contain at least one number and one non-alphanumeric character, e.g. '!' or '?'.


To log out:

Click the Logout link on the Home page or Logout on the main menu bar.

  1. Close your Internet browser.

Note: The website will automatically log out after a period of inactivity. Type in your username and password to log in again.


East Norwich Medical Partnership will be providing access to detailed coded patient medical records Online from the 31st March 2016. To apply for this service you will need to come in to the surgery with photographic ID and complete the application form at the surgery. A GP will need to review your medical record before releasing it for viewing Online. Your detailed coded medical record will only show anything recorded from the date of consent. Applications for access to detailed coded patient records by new patients will not be considered until the full medical records have been received at the Practice. Your GP has the right to decline you access to your medical records Online.

You can download the application form for access to Detailed Coded Medical Records below:

Access to Detailed Coded Medical Records


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