Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Read general information such as:
Sprowston CentreTel: 01603 778277
Thorpe CentreTel: 01603 778277
There are many benefits to you as a patient registering for Online Services. Once you have registered you can book routine GP Appointments and order authorised Repeat Medications. If you also register for the Electronic Prescription Service you can have your prescriptions sent straight to a nominated pharmacy of your choice.
You can access Online Services 24 hours a day, 7 days a week, at home or abroad using any digital device that can access the internet.
NEW PATIENT REGISTRATION
It is practice policy that everyone registering with East Norwich Medical Partnership as a permanent patient will be asked to provide proof of name and proof of address where this is possible. We will usually require 2 forms of ID. Suitable ID includes:
All forms of ID will be verified by the Duty Receptionist.
You will be nominally registered with Thorpe Health Centre or Sprowston Primary Care Centre based on your registered address. This is an administrative process. You are free to attend appointments at either site and indeed may be offered the next available appointment for either site.
A full list of acceptable ID is available by downloading the information sheet below:
Proof of Identity Checklist
You will be asked to complete a registration Form GMS1 and a New Patient Questionnaire, allowing us to provide you with medical care in the interim period while your medical records are transferred from your old practice to us. Please ensure you complete these fully and that you sign both to avoid delays. It may take several days for your paperwork to be processed.
Our list is currently open and we register patients from within our practice boundary that has been agreed with NHS England. You can check whether you are in our Catchment Area by checking via the map on the Practice Catchment Area tab.
If you are planning to see a clinician at the time of registration, please arrive 20/30 mins early for your appointment, so we can endeavour to complete your registration prior to your appointment.
You can download Form GMS1 and our New Patient Questionnaire below.
You will be provided with the details of your Named & Accountable GP on registration.
New Patient Questionnaire
Information for Asylum Seekers
Information for the Homeless
CONTACT BY TEXT MESSAGING
Please consider providing us with consent to contact you via text/SMS messaging. This helps us to contact you easily and efficiently. You can also then cancel unwanted appointments by text or by using the MJOG app on your smartphone. The free MJOG app is available free from The App Store. More information is available from reception.
You will also be provided with information on Data Sharing. Please consider whether you wish to consent to us sharing information with other healthcare organisations that may be involved in your care via our clinical system. You can also consent to other organisations sharing information with us. For more information see No. 7 Data Sharing under the Further Information Tab.
Data Sharing Information
PRACTICE CHOICES SCHEME
Please note that East Norwich Medical Partnership has chosen not to participate in the Practice Choices scheme. Therefore we do not register patients who live outside of the boundary that we have agreed with NHS England.
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. It covers issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
WHAT IS THE SUMMARY CARE RECORD?
The NHS in England is using an electronic record called the Summary Care Record to support patient care. All the settings where you receive healthcare keep their own medical records about you. You can opt out of the Summary Care Record at any time.
These places can often only share information from your records by letter, fax, telephone or email. At times, this can delay information sharing and this can affect decision making about your care and potentially slow down treatment.
Your Summary Care Record contains important information about any medicines you are taking, any allergies you suffer from and any bad reactions to medicines you have previously experienced and important past medical history.
Allowing authorised healthcare staff to have access to this information will improve decision making by doctors and other healthcare professionals and has prevented mistakes being made when patients are being cared for in an emergency or when their GP practice is closed.
Your SCR also includes your name, address, date of birth and your NHS Number to help identify you correctly.
You may wish to add other details about your care to your Summary Care Record. This will only happen if both you and your GP agree to do this. You should discuss your wishes with your GP.
Healthcare staff will only have access to this information so that they can provide safer care, whenever or wherever your need it, anywhere in England.
Healthcare staff who have access to your Summary Care Record:
If you believe your child should op-out of having an SCR we recommend that your discuss this with your GP. This will allow your child's GP to highlight the consequences or opting-out prior to finalising your decision.
If you are the patient or guardian of a child under the age of 16 you should make this information available to them and support the child to come to a decision as to whether to have an SCR or not.
Please ask at Reception for more information.
You can choose to opt out from having an SCR. If you choose to opt out of having an SCR you will need to let us know by filling in and let us have a copy of the Opt Out Form. The Opt form is also available as part of the New Patient Registration process. Your records will then be coded so that an SCR is not created. You can change your mind at any time.
If you are registered with a GP an SCR will be automatically created for you.
If they have to do this, this decision will be recorded and checked to ensure that the access was appropriate.
Healthcare staff will ask for your permission every time they need to look at your SCR. If they cannot ask you (for example you are unconscious or otherwise unable to communicate) healthcare staff may look at your record without asking you, because they may consider this is in your best interest.
Talk to the staff at East Norwich Medical Partnership.
Phone the Health and Social Care Information Centre (HSCIC) on Tel. No. 0300 303 5678
ENHANCED SUMMARY CARE RECORD
Adding more information to your Summary Care record (SCR)- the Enhanced Summary Care Record
Additional information can be added to your SCR by the practice and is a summary of information about your medical history. You can opt out of the SCR at any time.
By default your GP records ARE NOT shared with any other NHS organisation. In order for your Enhanced summary Care record to be available to providers such as hospitals, A&E Departments, the Out of Hours Services, NHS 111 and the ambulance service you will need to fill our a consent forms (this can be downloaded below). Please completer and return this to us to allow us to update your records to allow data sharing.
An Enhanced Summary Care Record can include the following:
Please note that specific sensitive information such as fertility treatments, sexually transmitted infections, pregnancy termination or gender reassignment will not be included unless you specifically ask for any of these to be included.
How Will the Additional Information Help Me?
Essential details about your healthcare can be very difficult to remember, particularly when you are unwell. Having additional information in your Enhanced Summary Care Records means that when you need healthcare this information will be available to the clinician providing treatment for you, no matter which NHS organisation they work for.
There are already clear benefits for your care from having medication, allergy and adverse reactions information available through your regular Summary Care Record, this can further increase the quality of your care. Additional information can also empower your if you need some help to communication your complex care needs.
Forms & Information
SCR Letter for New Patients
SCR Patient Information Leaflet
NHS Care Record Guarantee
SCR Opt Out Form
SCR Simplified Patient Leaflet
SCR Patient Consent Lack of Capacity Form
Enhanced Summary Care Record Information LeafletEnhanced Summary Record Application FormIf I do not have a Summary Care Record Information
Click here to see if you fall within our Practice Catchment Area.
Named & Accountable GP
From April 2015 all general practice are required under their General Medical Services contract to East Norwich Medical Partnership allocate a named accountable GP to all patients all registered to oversee their care.
If you were registered with the practice before 01.04.2015 and were aged 75 or over at that time you will have been notified in writing of your named accountable GP.
All patients who register after 01.04.2015 will be informed of their named GP at the point of registration.
You can ask at Reception who your named GP is. Should you express a wish to change your named GP we will do our best to accommodate your wishes. Please contact reception to request a change.
The responsibilities of the named GP will be to:
What this will mean for you as a patient:
You are unlikely to see any notable change in the way care is delivered to you by our practice, just a formalisation of our current process.
You will continue to book appointments with the practice in the same way. You are free to see any GP of your choice within the practice.
If you require an appointment with a GP urgently and are unable to book it with your ‘named GP’ please book in with another available doctor at the practice.
Appointments with our Nurse Practitioner and Nursing Team are booked in the normal way.
Please remember that it is your responsibility to ensure that your personal details are kept up dated with us.
Please ensure that we have up to date details for:
Your Home/Work & Mobile telephone numbers
Your Next of Kin
If you wish to change your personal details please complete the form below and hand this in to Reception at either site for processing.
Change of Personal Details Form
The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and care services.
The Standard tells organisations how they should make sure that patients and service users, and their carers and parents can access and understand the information they are given. This includes making sure that people get information in accessible formats, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.
We would like to get better at communication with our patients. We would like to make sure you can read and understand the information we send you. If you find it hard to read any letters we send your or if you need someone to support you at appointments, please let us know. For example -
We would like to know if you:
We would like to know if you:
We would like to know if we can support you to lipread, use a hearing aid or communication tool such as a hearing loop.
Please let reception know of any accessibility needs that you may have or complete this on your new patient medical form that that your medical records can reflect your needs. If you needs change please keep us updated so that your records can be updated.
WEBSITE ACCESSIBILITY INFORMATION
If you need assistance in changing the style, size, font colour or background colour of a website to make it easier for you to use you may wish to access the following guides:
Customise settings in -
Internet Explorer: https://www.microsoft.com/en-us/accessibility
If you have:
you can find additional help on the BBC Website - My Web My Way - which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user. See the link below.
Accessible Information Standard
All organisations providing NHS or publicly funded adult social care are legally required to fully implement and conform to the NHS England Accessible Information Standard.
This means practices must ensure that patients who have a disability, impairment or sensory loss are able to receive information that they can access and understand.
More information on the NHS England Accessible Information Standard by clicking the link below
NHS England Accessible Information
As part of are commitment to providing patients with accessible information the following leaflets are available to download in an Easy Read Format.
A selection of Easy Read leaflets will be patient information.
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