Welcome to The East Norwich Medical Partnership
The East Norwich Medical Partnership was formed in July 2009 from the former Willow Wood Surgery at Aslake Close in Sprowston, and the Sprowston-Thorpe Medical Partnership based in both Thorpe Health Centre, St. William’s Way, Thorpe St. Andrew and Sprowston Primary Care Centre, Aslake Close in Sprowston.
Our Practice Manager, Lisa Vandepeer, is responsible for the management of the practice. The practice has 7 GP partners. As well as our Doctors, we have a Nurse Practitioner, a team of Practice Nurses, a team of Health Care Assistants, and access to a full range of community based healthcare professionals including District Nurses, Specialist Diabetic Nurse and Palliative Care Nurses.
We are being joined by 2 new Nurse Practitioners, Sharleen Blundell and Helen Pidgeon in the New Year together with a new Practice Nurse Lisa Tighe
CHRISTMAS & NEW YEAR OPENING TIMES 2018
Christmas Eve - OPEN 8.00 a.m. to 6.00 p.m.
Christmas Day - CLOSED
Boxing Day - CLOSED
Thursday 27th December - OPEN 8.00 a.m. to 6.00 p.m.
Friday 28th December - OPEN 8.00 a.m. to 6.00 p.m.
Saturday 29th December - CLOSED
Sunday 30th December - CLOSED
Monday 31st December - OPEN 8.00 a.m. to 6.00 p.m.
New Year's Day - CLOSED
Wednesday 2nd January - OPEN 8.00 a.m. to 6.00 p.m.
If you have a lift threatening emergency please dial 999
If you require advice when the surgery is advice please dial 111
For information on where to get the most appropriate advice please click on the link below:
NORWICH PHARMACY OPENING TIMES
For details of the Pharmacies that are opening in Norwich on the Christmas and New Year Bank Holidays please click below:
Pharmacy Opening Times Xmas 2018
HELP & SUPPORT
During the holiday period some of us may require a little extra help and support. A list of organisations that may assist is available below:
National Helpline Information
East Norwich Medical Partnership is a teaching practice and we may be hosting both GP Registrars and Medical Students at various point in their training. You will be made aware if you are seeing a Registrar or Student.
If a student will be present with the GP you are seeing you will be informed - you have the right to decline having the student present during your consultation - please advise the receptionist.
Dr. Amarwickrama will be teaching a new cohort of students from September 2018 who will be with us on Fridays through to June 2019.
Dr. Singh is an Associate GP Trainer.
We will be joined by Dr Anam Khalid as an ST1 GP Registrar from August 2018 and she will be with us for 6 months.
PHARMACIES ON SITE
We have access to 2 Pharmacies on site. However, it should be noted that these are independent to the Practice and are not part of the practice business:
Boots Pharmacy, Aslake Close - Tel. No 01603 426887
Thorpe Health Centre Pharmacy, Thorpe Health Centre - Tel. No. 01603 439239
For opening times please see the Opening Times tab.
OVER THE COUNTER MEDICINES
Some common medicines should now be bought over the counter. The NHS in Norfolk and Waveney have recently spent £5.7m on medications which could have been bought over the counter at the fraction of the price.
By caring for yourself you help save valuable NHS time and resources which can be spent on life-saving treatments. Patients can often look after themselves and their children: advice for treating minor conditions can by given by a local Pharmacy if needed.
Patients should keep a small supply of simple treatments in their own medicine cabinet so they are able to manage minor ailments at home. These should be kept secured from young children.
All these medicines are widely available from supermarkets and pharmacies at reasonable cost and do not need a prescription.
Many of these treatments are far more expensive when prescribed on the NHS compared to when they are purchased over the counter.
Please do not ask your GP for medicines that can be bought over the counter.
For the lists of medications that are available to purchase over the counter please click on the link below:
Over the Counter Medicines
The NHS belongs to everybody and the local NHS leaderships must ensure that their resources are used in the best possible way for all patients.
Any patient queries about Over The Counter medicines should be made to:
Norwich Clinical Commissioning Group
St Peters Street, Norwich, NR2 1NH
Tel. No. 01603 613325
IMPROVED ACCESS SCHEME
From 3rd September 2018 East Norwich Medical Partnership will be participating in the NHS England funded Improved Access Scheme to provide some additional GP, Nurse Practitioner and Nurse appointments for our patients. For patients at registered East Norwich these appointments will be based at:
Lionwood Medical Practice
30a Wellesley Avenue North, Norwich, NR1 4NU.
Tel. No. 01603 437559
Under this scheme Lionwood Medical Practice is the Hub for patients registered in practices in the East of Norwich.
For a map of how to find Lionwood Medical Practice please download the instructions below:
Details for Lionwood Medical Practice
PROTECTED LEARNING AFTERNOONS - Wednesday 23rd January 2019
During the afternoon on Wednesday 23rd January 2019 Norwich Medical Partnership will closed from 2.00 p.m. to participate in a protected learning afternoons with other practices across Norwich. Protected Learning Sessions provide the opportunity for GPs and practice staff to attend staff training and updates that are vital to ensure that practices remain up to date on a range of subjects which underpin the healthcare provided for patients across Norwich. This is supported by NHS England and Norwich CCG.
The surgery will re-open as normal at 8.00 a.m. on the following day
The practice will be closed and all staff including GPs will not be available as usual during the afternoon of training. However, IC24 will provide cover during the afternoon by providing telephone triage between 2.00 p.m. and 6.30 p.m. Where appropriate patients will be given an appointment to see a clinician. To access this service please telephone:
Following triage is a patient is deemed to need clinical input he/she will be contacted by an on-call GP and if deemed clinically necessary will be given an appointment at a specified location.
Dates of future events will be advertised to our patients on our website, in the practice and in our patient newsletter.
Both our premises are accessible by wheelchair and reserved parking is situated close to the front doors of both sites. A lift is available at the Sprowston site. Both sites have disabled toilets.
BABY CHANGING FACILITIES
We have baby changing facilities at both sites.
BREASTFEEDING FRIENDLY PRACTICE
East Norwich Medical Partnership is breastfeeding friendly. Mothers are welcome to feed their children in the waiting room if this is where they feed comfortable. If you would like somewhere more private to feed your baby please ask at reception and a room will be found for you.
Please note that all calls to and from the surgery may be recorded.
Please be aware that CCTV operates at Sprowston Primary Care Centre within our waiting room areas.
FREE PUBLIC Wifi ACCESS
Public Wifi access is now being provided by NHS England for patients in GP Surgeries. This is now live at Thorpe Health Centre and Sprowston Primary Care Centre. Go to the settings in your mobile phone to set up your account. This will then give you access to NHS wifi in any NHS building that has this facility.
MJOG Text/Smart Phone MESSAGING SERVICE
All surgeries across Norwich are now using the MJOG Text/Smart Phone messaging system to help us keep in contact with you. Please make sure we have your up to date mobile telephone number and that you have consented to let us use this to contact you. We can confirm your appointments, remind you of appointments, invite you in for reviews and send you information about the practice i.e. notification of closures. You can also easily cancel appointments by this method. If you have a Smart Phone you can download a free app from the App Store or get it on Google Play. See below for a patient guide to downloading the App.
MJOG Quick Patient Guide
We offer SystmOne Online Service. Patients who are registered for this service can book routine GP appointments and order authorised repeat medications.
AUTHORISED REPEAT PRESCRIPTIONS
Save yourself time and energy and trips to the surgery by registering for Online Services and the Electronic Prescription Service - you will then be able to order repeat medications and your prescription will be electronically sent to the nominated Pharmacy of your choice - Simples! You are then not restricted to getting to the surgery during opening times to order or collect a prescription. You can also set up proxy access so that someone else can do this on your behalf. Ask at Reception for more details or see the Quick Links - Online Services for more information.
Click HERE to access Online Services
BREAST SCREENING - MISSED INVITATIONS
A number of women aged between 70-79 are being offered the opportunity for a breast screen, after some women did not receive an invitation for their final screening, as part of the routine NHS Breast Screening Programme.
Women Under 72
Most women can be reassured that they will have received their final invitation but all women under 72 years old who are affected, will receive an appointment letter from Public Health England and the NHS by the end of May 2018 informing them of the time and date of their appointment.
Women aged 72-79 will receive a letter providing clear information on what to do next if they choose to have screening and will be asked to contact the helpline who will link with our local Breast Screening Service to arrange an appointment and an invitation letter.
If you fall into this category please telephone the Breast Screening Helpline on:
Tel. No. 0800 169 2692
What If I Do No Receive a Letter
Women aged 70-79 currently registered with a GP who do not receive a letter from PHE can be assured they are not affected and do not need a catch-up screen.
Women not registered with a GP
If you are not currently registered with a GP and believe you did not receive an invitation for screening sometime between your 68th and 71st birthdays then we advise you to in touch with the helpline:
Tel. No. 0800 169 2692
Women who have or have had breast cancer and are concerned about how this incident affects them, and families of those who have died of breast cancer will be able to access specialist clinical support provided by Macmillan and Breast Cancer Care:
Macmillan Cancer Support: Tel. No.0808 808 00 00
Macmillan Cancer Support
Breast Cancer Care : Tel. No. 0808 800 6000
Breast Cancer Care
FOR MORE INFORMATION ON BREAST SCREENING
You can also find more information on the NHS Choices website. Please click on the link below:
NHS Choices Breast Screening Information
For more information on breast screening please see the leaflets below:
Breast Screening Helping You Decide
Breast Screening Easy Guide
Over 70 Breast Screening
(Site updated 11/01/2019)