Please register as a carer.

You can ask for a carers pack at reception. If you look after someone who is registered here and are registered here yourself, you can ask for your records to be coded to reflect that you are a carer.

If you look after someone who is registered here but are not registered here yourself, please make sure that we have your details so that we can contact you if appropriate.

Please see the list of help and support that is available for carers:

• Norfolk Young Carers
• Norfolk County Council
• Norfolk CC Carers Information
• Carers Matter – Norfolk

Carer’s Emergency Card

If you are caring for someone, it is important that you get a carer’s emergency card to ensure that that person will be safe if you are caught up in an emergency.

How to get a card

You can fill in an 0344 800 8011).

You will be sent a carer’s emergency card which you should carry at all times. The card clearly states that you are a carer and that someone is relying on you to keep them safe and well. It also has your emergency plan number on it and the emergency helpline number.

What happens in an emergency?

You, or someone on your behalf, should ring the emergency helpline number 0344 800 8020 and give the number of your emergency plan.

Your named emergency contacts will be contacted to help by the emergency helpline service.

The service will help even if the named contacts cannot be reached, or you do not have any people who can help nearby. Care workers will provide an initial response to allow enough time to plan what will need to happen next.

What is an emergency?

Examples include:

• You (or someone close to you) are taken ill or have had an emergency
• You have had an accident or your car has broken down

The emergency services know what to do if they see your carer’s emergency card.

Carers Respite

The NHS will help provide you with information about respite from your duties as a carer.