Welcome to The East Norwich Medical Partnership
The East Norwich Medical Partnership was formed in July 2009 from the former Willow Wood Surgery at Aslake Close in Sprowston, and the Sprowston-Thorpe Medical Partnership based in both Thorpe Health Centre, St. William’s Way, Thorpe St. Andrew and Sprowston Primary Care Centre, Aslake Close in Sprowston.
Our Practice Manager, Lisa Vandepeer, is responsible for the management of the practice together with Staff Manager Tracy Hickford and Quality & IT Manager Joanne Manners.
The practice has 7 GP partners. As well as our Doctors, we have 2 Nurse Practitioners, a Clinical Pharmacist, a team of Practice Nurses and Treatment Room Nurses, a team of Health Care Assistants, and access to a full range of community based healthcare professionals including District Nurses, Specialist Diabetic Nurse and Palliative Care Nurses.
We have been joined by 2 Nurse Practitioners, Sharleen Blundell and Helen Pidgeon.
Lisa Tighe has joined our Nursing Team and specialises in asthma and COPD.
Sharon Brooks recently joined our team as a full time Healthcare Assistant
We have now been joined by a new Treatment Room Nurse - Natalie Edwards.
CORONAVIRUS - COVID-19
COVID-19 is a new illness that can affect your lungs and airways. Its caused by a virus called coronavirus.
Please do not come to the surgery, go to a pharmacy or hospital if you have any of the symptoms symptoms of COVID-19:
- High temperature - you feel hot on your chest or back
- a new, continuous cough - this means you have started coughing repeatedly
We have now moved into the delay phase of handling the outbreak. Individuals displaying symptoms are advised to self-isolate at home for 7 days.
You do not need to contact 111 to tell them you're staying at home. Testing for Coronavirus is not needed if you're staying at home.
We will be updating our website regularly as we receive new guidance and we will be sending regular information messages to those patients who have provided us with mobile telephone numbers.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
For the latest information and guidance on the Coronavirus please use the following link. The guidance is being kept updated:
Patient Information CoronavirusWe have now moved into the delay phase in the handling of the COVID19 pandemic. Individuals who has symptoms consistent with COVID-19 are advised to self-isolate (stay at home) for 7 days.
You can use the NHS 111 Online Coronavirus Assessment questions:
Use the NHS 111 online Coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your conditions gets worse
- your symptoms do not get better after 7 days.
This will advise you accordingly.
Only call NHS 111 if you cannot get help online.
ROUTINE CQC INSPECTION - This has now been cancelled by the CQC due to pressure on general practice due to COVID-19
The practice is due to have a routine CQC inspection on Thursday 19th March 2020. If you would like to complete a comment card about the care you have received from East Norwich Medical Partnership these are available in the reception at our Sprowston site. The cards go onto a box that is only accessible to the CQC inspectors and the feedback is treated confidentially.
From 01.07.2019 East Norwich Medical Partnership has become part of the Norwich Primary Care Network. We will be part of the East Norwich Neighbourhood.
For more information on PCN's please see the attached:
Primary Care Networks
VETERAN ACCREDITED PRACTICE
East Norwich Medical Partnership has applied to achieve the RCGP Armed Forces Veteran Friendly accreditation.
If you are a veteran please make sure we have been made aware of this so that this can be recorded in your medical records. Please see our Veterans tabs under Further Information as this provide more information for veterans and their and details of support organisations.
East Norwich Medical Partnership is a teaching practice and we may be hosting both GP Registrars and Medical Students at various point in their training. You will be made aware if you are seeing a Registrar or Student.
If a student will be present with the GP you are seeing you will be informed - you have the right to decline having the student present during your consultation - please advise the receptionist.
Dr. Amarwickrama has teaching a new cohort of students from September 2019. These 2nd year medical students will be with us on Fridays through to June 2020.
Dr. Singh is an Associate GP Trainer. We have been be joined by a new GP Registrar Dr Oluwabamise Adewusi. He will be with the Practice until August 2020.
East Norwich Medical Partnership is pleased to welcome Rita Okeke who has joined us as a Clinical Pharmacist 3 days a week. Rita is a also and independent and supplementary prescriber. We will benefit greatly from her skills as she will be able to relieve the doctors from signing off repeat prescriptions on the days she is here, undertake our medication reviews, deal with patient medication queries and helping us with clinical audits. This will help release GP time.
PHARMACIES ON SITE
We have access to 2 Pharmacies on site. However, it should be noted that these are independent to the Practice and are not part of the practice business:
Boots Pharmacy, Aslake Close - Tel. No 01603 426887
Thorpe Health Centre Pharmacy, Thorpe Health Centre - Tel. No. 01603 439239
For opening times please see the Opening Times tab.
OVER THE COUNTER MEDICINES
Some common medicines should now be bought over the counter. The NHS in Norfolk and Waveney have recently spent £5.7m on medications which could have been bought over the counter at the fraction of the price.
By caring for yourself you help save valuable NHS time and resources which can be spent on life-saving treatments. Patients can often look after themselves and their children: advice for treating minor conditions can by given by a local Pharmacy if needed.
Patients should keep a small supply of simple treatments in their own medicine cabinet so they are able to manage minor ailments at home. These should be kept secured from young children.
All these medicines are widely available from supermarkets and pharmacies at reasonable cost and do not need a prescription.
Many of these treatments are far more expensive when prescribed on the NHS compared to when they are purchased over the counter.
Please do not ask your GP for medicines that can be bought over the counter.
For the lists of medications that are available to purchase over the counter please click on the link below:
Over the Counter Medicines
The NHS belongs to everybody and the local NHS leaderships must ensure that their resources are used in the best possible way for all patients.
Any patient queries about Over The Counter medicines should be made to:
Norwich Clinical Commissioning Group
St Peters Street, Norwich, NR2 1NH
Tel. No. 01603 613325
GABAPENTIN & PREGABALIN
From 1st April 2019 Gabapentin and Pregabalin become Schedule 3 Controlled Drugs.
Good practice requires that repeat prescriptions for this class of drug is now limited to a 1 month supply. If your repeat prescription for Gapapentin or Pregablin is currently for more than a 1 month supply then the quantity prescribed will be reduced.
We are now able to send prescriptions for controlled drugs via the Electronic Prescription Service to your nominated pharmacy. If you are not registered for this service please speak to reception who will get this organised for you.
Please order your prescription is plenty of time to help us manage the transition processed required with these changes.
IMPROVED ACCESS SCHEME
From 3rd September 2018 East Norwich Medical Partnership will be participating in the NHS England funded Improved Access Scheme to provide some additional GP, Nurse Practitioner and Nurse appointments for our patients. For patients at registered East Norwich these appointments will be based at:
Lionwood Medical Practice
30a Wellesley Avenue North, Norwich, NR1 4NU.
Roundwell Medical Centre
25-27 Dr Torrens Way, Costessey, Norwich, NR5 0GB
PROTECTED LEARNING AFTERNOONS - Wednesday 25th March 2020
During the afternoon on Thursday 23rd January 2020 Norwich Medical Partnership will closed from 1.00 p.m. to participate in a protected learning afternoons with other practices across Norwich. Protected Learning Sessions provide the opportunity for GPs and practice staff to attend staff training and updates that are vital to ensure that practices remain up to date on a range of subjects which underpin the healthcare provided for patients across Norwich. This is supported by NHS England and Norwich CCG.
The surgery will re-open as normal at 8.00 a.m. on the following day
The practice will be closed and all staff including GPs will not be available as usual during the afternoon of training. However, IC24 will provide cover during the afternoon by providing telephone triage between 1.00 p.m. and 6.30 p.m. Where appropriate patients will be given an appointment to see a clinician. To access this service please telephone:
Following triage is a patient is deemed to need clinical input he/she will be contacted by an on-call GP and if deemed clinically necessary will be given an appointment at a specified location.
Dates of future events will be advertised to our patients on our website, in the practice and in our patient newsletter.
The Dates for the Protected Learning Afternoons in 2020/2021 are:
Thursday 23rd January 2020
Wednesday 25th March 2020
Thursday 14th May 2020
Wednesday 15th July 2020
Thursday 24th September 2020
Wednesday 25th November 2020
Thursday 21st January 2021
Wednesday 10th March 2021
Both our premises are accessible by wheelchair and reserved parking is situated close to the front doors of both sites. A lift is available at the Sprowston site. Both sites have disabled toilets.
BABY CHANGING FACILITIES
We have baby changing facilities at both sites.
BREASTFEEDING FRIENDLY PRACTICE
East Norwich Medical Partnership is breastfeeding friendly. Mothers are welcome to feed their children in the waiting room if this is where they feed comfortable. If you would like somewhere more private to feed your baby please ask at reception and a room will be found for you.
Please note that all calls to and from the surgery may be recorded.
Please be aware that CCTV operates at Sprowston Primary Care Centre within our waiting room areas.
FREE PUBLIC Wifi ACCESS
Public Wifi access is now being provided by NHS England for patients in GP Surgeries. This is now live at Thorpe Health Centre and Sprowston Primary Care Centre. Go to the settings in your mobile phone to set up your account. This will then give you access to NHS wifi in any NHS building that has this facility.
MJOG Text/Smart Phone MESSAGING SERVICE
All surgeries across Norwich are now using the MJOG Text/Smart Phone messaging system to help us keep in contact with you. Please make sure we have your up to date mobile telephone number and that you have consented to let us use this to contact you. We can confirm your appointments, remind you of appointments, invite you in for reviews and send you information about the practice i.e. notification of closures. You can also easily cancel appointments by this method. If you have a Smart Phone you can download a free app from the App Store or get it on Google Play. See below for a patient guide to downloading the App.
MJOG Quick Patient Guide
We offer SystmOne Online Service. Patients who are registered for this service can book routine GP appointments and order authorised repeat medications.
AUTHORISED REPEAT PRESCRIPTIONS
Save yourself time and energy and trips to the surgery by registering for Online Services and the Electronic Prescription Service - you will then be able to order repeat medications and your prescription will be electronically sent to the nominated Pharmacy of your choice - Simples! You are then not restricted to getting to the surgery during opening times to order or collect a prescription. You can also set up proxy access so that someone else can do this on your behalf. Ask at Reception for more details or see the Quick Links - Online Services for more information.
Click HERE to access Online Services
(Site updated 16/03/2020)