Our surgeries at East Norwich Medical Partnership are held by appointment. We do our very best to provide our 16,100 patients with an appointment and to meet patient demand.
We are funded by NHS England to provide routine 10 minute GP appointments. We prefer to deal with one problem during an appointment as this allows us to deal with it appropriately. If you feel you may need longer, please request a longer appointment.
We offer different appointment types dependent upon the service that you require from us. Therefore, the length of appointment time may vary. We will book you with the most appropriate member of the clinical team to meet your healthcare needs.
If you have a mobile or smartphone, please make sure that we have your up to date contact numbers. If you consent to SMS messages, we can verify your mobile number which allows us to confirm your booked appointments, send you appointment reminders and invite you for health reviews.
On the day and urgent appointments
On the day appointments meet the on the day demand from patients to be seen today. We always retain some emergency appointments for patients who become acutely unwell i.e. asthma attack.
To request an urgent appointment for today:
- phone us on Sprowston Primary Care Centre 01603 778277 or Thorpe Health Centre 01603 778277
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Children from 3 months old
Worried about your child aged 3 months and over? Click on the link below for useful information from NHS Healthier together
Worried now about your child (aged 3 months and over)? :: Healthier Together (what0-18.nhs.uk)
Routine appointments
You can request a routine appointment in advance during opening times.
We will respond to requests within 2 working days.
You can also:
- phone us on Sprowston Primary Care Centre 01603 778277 or Thorpe Health Centre 01603 778277
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 2 working days
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Nurse practitioner appointments
East Norwich Medical Partnership has 2 nurse practitioners that work with our GP team. They provide us with a service 5 days a week and provide a same day minor illness service. The nurse practitioner appointments are mainly on the day appointments. One of our nurse practitioners is a qualified prescriber and is able to provide prescriptions for the patients that she is able to see.
Our nurse practitioners are qualified to see patients with undifferentiated and undiagnosed medical problems. They will make a detailed assessment of the patients healthcare needs, based on their combined medical and nursing knowledge. This includes history taking, physical examination, diagnosis and prescribing of medicines. They are also able to refer patients to other clinical specialists such as hospital consultants.
Please see the services our nurse practitioners can provide.
Nurse and healthcare assistant appointments
Our nursing teams provide our patients with a variety of treatment room services as well as the review and monitoring of long term conditions. Our healthcare assistants provide support to our nursing team. They provide our patients with a range of services such as blood taking, INR service, blood pressures, ECGs, some injections and some wound management following a care plan set by a practice nurse.
If you are on certain medications i.e. disease modifying drugs such as Metoject or Warfarin, have certain long term conditions such as asthma, COPD or diabetes, you will be reviewed regularly by us. We will inform you of when you need to attend and which clinician you will need to see. For more health reviews and assessments, please visit our online forms page.
Extended hours
At present we provide an additional 8 hours of appointments per week. This is a combination of booked GP telephone appointments and additional phlebotomy service over the lunchtime period.
Extended hours appointments are available 6:30pm to 8:30pm on alternating Thursdays.
We do not currently provide extended hours appointments on Saturdays or Sundays.
Improved access
East Norwich Medical Partnership is participating in the NHS England funded improved access scheme to provide some additional GP, nurse practitioner and nurse appointments for our patients.
For patients registered in East Norwich these appointments will be based at:
Lionwood Medical Practice
30a Wellesley Avenue North
Norwich
NR1 4NU
Under this scheme, Lionwood Medical Practice is the hub for patients registered in practices in the East of Norwich.
Pharmacies
We have two on site pharmacies, one located on each practice site. However, these are both independent from the practice and are not part of our business operation. Please see our prescriptions page for more information about the nearest pharmacies.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you wish to cancel your appointment, please inform us as soon as possible so that we may give it to someone else who needs to see a clinician.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- let us know on the MJOG app
- phone us on Sprowston Primary Care Centre 01603 778277 or Thorpe Health Centre 01603 778277 during opening times
If you do not attend an appointment that you have booked with us and you do not cancel the appointment in advance, this will be marked in your medical records as a did not attend (DNA).
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible, please request a home visit before 10:30am.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, sending a nurse or arranging a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Norwich Health Centre.
