Are you a carer?
Please register as a carer.
You can ask for a carers pack at reception. If you look after someone who is registered here and are registered here yourself, you can ask for your records to be coded to reflect that you are a carer.
If you look after someone who is registered here but are not registered here yourself, please make sure that we have your details so that we can contact you if appropriate.Carer’s emergency card
If you are caring for someone, it is important that you get a carer’s emergency card to ensure that that person will be safe if you are caught up in an emergency.
How to get a card
You can call 0344 800 8011
You will be sent a carer’s emergency card which you should carry at all times. The card clearly states that you are a carer and that someone is relying on you to keep them safe and well. It also has your emergency plan number on it and the emergency helpline number.
What happens in an emergency?
You, or someone on your behalf, should ring the emergency helpline number 0344 800 8020 and give the number of your emergency plan.
Your named emergency contacts will be contacted to help by the emergency helpline service.
The service will help even if the named contacts cannot be reached, or you do not have any people who can help nearby. Care workers will provide an initial response to allow enough time to plan what will need to happen next.
What is an emergency?
Examples include:
You (or someone close to you) are taken ill or have had an emergency
You have had an accident or your car has broken down
The emergency services know what to do if they see your carer’s emergency card.Carers respite
The NHS will help provide you with information about respite from your duties as a carer.
Social care and support guide
If you or someone you know needs help with day-to-day living because of illness or disability, this guide explains your options and where you can get support.
Website
NHS: Social care and support guideChill4us Carers
Chill4us Carers is the social network community for family carers and is about, information, humour, fantasy and fun, chat with carers and finding help when the caring ends.
Website
www.chill4uscarers.co.ukAge UK Norwich
Age UK Norwich’s trained advisors offer free information and advice to older people and their families. Their volunteer befrienders visit lonely older people in the community who have no one to talk to.
Phone
01603 496333
Website
www.ageuk.org.uk/norwich
Email
enquiries@ageuknorwich.org.ukCarers Matter Norfolk
Drawing on the expertise and experience of their teams, they seek to offer services which are tailored to meet what matters to you as a carer. You can access support online, on the telephone or in person.
Phone
0800 083 1148
Website
www.carersmatternorfolk.org.uk
Email
info@carersmatternorfolk.org.ukCarers UK
They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.
Phone
0808 808 7777
Website
Carers UK
Email
info@carersuk.org
